A lot of of our stay was very positive. The rooms were comfortable although slightly dated. My biggest issues were the following. The guy in the red shirt at the swimming pool was very rude. I was there for the first time and not sure of the procedure. His attitude to me was far from what I expect to receive as a guest. He was rude when explaining to me the procedure for collecting a towel and locker key and also because I hadn't taken my shoes off. When I asked the lady in the room for assistance she was also very rude and it seemed she would rather have not been disturbed. This experience caused me to only use the pool once and this was one of the reasons I booked this hotel. Very disappointing.