Experience in customer support with technical products, preferably in SaaS products.Practical experience querying SQL databases.Familiarity with JIRA and Confluence.Experience working directly with external customers via email, phone, or video.E więcej...
We are looking for an experienced DevOps Engineer to lead the evolution of our observability capabilities. In this role, you’ll focus on designing and driving our observability systems, shaping dashboards and developing tooling that accelerates więcej...
Your responsibilities, Own observability architecture: Design and implement unified logging, metrics, tracing, and alerting using tools like Prometheus, Grafana, Loki, and OpenTelemetry., Drive SLO-based operations: Establish service level.. więcej...
Your responsibilities, Registering, prioritising, and documenting all tickets reported to the Support team using the relevant tools, following the incident management procedure., Investigating and conducting root cause analysis into reported.. więcej...