Customer Support Specialist (German and English-speaking)

Responsibilities:
Customer service in German and English via phone and email.
Providing information regarding reservations, availability, and service terms and conditions.
Supporting customers in resolving current issues related to organizing their stay.
Ensuring a positive user experience through a professional and empathetic approach.
Achieving the quality and quantity goals set for the team.
Active participation in training and onboarding to quickly achieve full autonomy.
Collaboration with the team and supervisors to improve customer service processes.

Requirements
Fluent knowledge of German (C1 level).
Good knowledge of English (minimum B2 level).
Ability for smooth written and telephone communication.
Good proficiency in computer and office systems.
Customer-oriented approach and problem-solving skills.
High level of empathy and commitment in customer interactions.
Readiness for shift work (5 days a week system).

Nice to Have
Experience in customer service is an additional asset.

We Offer:
Private medical care.
Co-financing for a sports card.
Training.
Psychological support.
Bonus for impeccable attendance.
Additional benefits.