Polish Speaking Universal Advisor for Philips (Holandia)

Miejsce pracy: Warszawa
Region: Mazowieckie
Sitel Group is one of the largest customer experience companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.

With subsidiaries such as Sitel, TSC, Learning Tribes, Extens Consulting, Sitel Insights and Novagile, the group’s services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences.

With over 30 years of industry-leading experience, Sitel Group’s 75,000 associates service over 400 clients - Fortune Global 500 companies as well as local businesses - through its network of more than 150 offices in 24 countries.

For more information, visit www.sitel.com

Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world. For our campaign - the world famous brand Philips, we are looking for positive and enthusiastic Polish Speaking Universal Advisor.

Polish Speaking Universal Advisor for Philips (Holandia , 3157908)

Your Tasks:

Communicate via phone and e-mail with existing customers in order to answer their pre- and post-sales questions
Give information about the product to existing customers via phone and e-mail
Transfer more difficult inquiries to higher level if necessary
Gain information about what customers expect/want from the client and e.g. identifying customer satisfaction
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager
Inform the management of any scope changes, or new support needs arisen

We are looking for employees meeting the following requirements:

Fluent command of both spoken and written Polish
Good command of English
Excellent communication skills
Good numerical and verbal reasoning skills
Adequate technical skills
Excellent MS Office Professional skills

SITEL Bulgaria offers you:

Competitive remuneration scheme including monthly performance bonus
Social package including: additional healthcare insurance; gift vouchers; social team activities;
To join a young and dynamic team in multinational environment
Opportunities for long-term professional career
Entitlement to company internal training and development accordingly global standards
Friendly and accessible office location
8 hours working day on shifts; open for part-time options.

Relocation to Sofia:

We can cover for you your plane ticket to Sofia
Assure hotel accommodation for 2 weeks upon arrival
Give you apartment allowance for rent

If you are interested, we will be glad to receive your application
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Polish Speaking Universal Advisor for Philips (Holandia)
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