HelpDesk IT with French/German/ Dutch/ swedish (Kraków, 3244323)
Reference number: HD IT
Freshers are welcome
Fluent German/ French/German/ Dutch/ swedish ( Min B2/C1) and Very good English ( Min B2)
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users
Responds to telephone calls, email, chat, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure
Troubleshoot client software and basic network connectivity problems
Identify, evaluate and prioritize customer problems and complaints
Phone & Chat support experience necessary.
Technical helpdesk or technical call center experience is necessary.
Excellent communication and conversation skills (Verbal and Written)
Good working knowledge of MS OFFICE (Including MS Project and Visio)