Customer Happiness Specialist with Swedish

Miejsce pracy: Warszawa
Region: Mazowieckie
SSC Heroes is the most visited portal in the shared services industry featuring the world’s largest SSCs and connecting young professionals with them. Our employer branding services and world-class recruitment solutions provide us a leading position in talent acquisition for the shared services industry.

Now we are looking for Customer Happiness Specialist with Swedish

About your role:

Act as a first point of contact for all commercial and logistics questions from internal and external customers via different channels with the aim to identify needs and respond to opportunities;
Support customers for pre-sales and after sales questions (e.g. product price and availability questions, product selection and substitution, order inquiry, product warranty, and technical or logistical complaints)
Manage customer complaints – registration, follow-up until resolution and escalation to the next level of support when needed
Maintain contacts between customers, technical support, after-sales and sales teams in the Nordics country organization(s) and the Logistic Center in Orebrö, Sweden;
Pro-actively interact with customers and Supply Chain regarding order management and follow-up.
Register of all customer interactions in CRM system and create order in SAP
Support in (new) digital tools & projects and actively promote those to customers
Be the the back-up for colleagues in the other Nordics teams if and when needed

What is helpful to be successful in this role:

Education: Bachelor’s degree
Working experience/background/education in electrical field is a distinct advantage
Good command of the Swedish and English language in word and writing – knowledge of other Scandinavian languages is a strong asset
Excellent communication skills. Call center or customer service experience is an advantage;
Strong Service and team oriented attitude, with a problem-solving mindset;
Ability to learn quickly and general interest in learning technical and digital concepts;
Ability to work in a dynamic and changing environment
Knowledge of and experience in SAP and CRM (Salesforce) is an asset
Flexibility regarding execution of new tasks providing that they fit within a professional and dynamic customer care environment

What do we offer?

Exciting job in an international company, with opportunities to lead and contribute to different projects & actions
Work in a diverse and supportive team of professionals
Buddy, mentor & induction training - that will help you to smoothly find yourself in our company
Special training tailored to your needs and career goals
Wide choice of benefits (sports card, lunch vouchers, medical care, life & group insurance, holidays & languages subsidiary)
No formal dress code - we welcome people as they are and perceive diversity as value for the company
Opportunity to develop based on clear career paths, to grow through experience and exposure
Possibility to use foreign languages and to collaborate with cross-region teams

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Customer Happiness Specialist with Swedish
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