First Line Support Engineer

Miejsce pracy: Kraków
Region: Małopolskie
For our fast-growing business we are looking for an exceptional candidate based in our Polish office in Krakow to fulfill the role as

First Line Support Engineer

Your tasks
- Handling Helpdesk request
- Categorize requests
- Resolve First Level Support requests
- Escalation to 2nd / 3rd Level support
- Produce and maintain documentations
- Produce and mantain Helpdesk knowledge base
- Maintenace of Helpdesk portal

Your profile
- A fluent English speaking and writing support engineer who can collaborate between offices in Krakow and across Europe
- Good understanding and operational of Atlassian products in particular JIRA and SERVICEDESK preferred or experience with other ITSM Systems e.g. SAP SOL Manager, SCSM, HP-Service Manger etc.
- Must have good communications skills to ensure we provide an efficient service
- Must have knowledge of Windows 7 or 8/10, Office 2010 or 2013
Onsite 1st Level Support for our User’s & IT components in KRK Office, also in combination with 2nd Level in our HQ
- Minimum of 1 year support engineer experience
- Team players preferre

What we are offering you

Become a part of our success story and seize the opportunity to take on a real challenge in a dynamically growing company where there is huge scope for development and short decision-making processes. We are offering you a versatile, international-facing role in our motivated team with colleagues from all over Europe. Our Polish office is located at the center of Kraków and has excellent infrastructure links. Additionally we offer:

- 4 extra days off
- Travel to Germany
- Mobile phone
- Training budget
- Language courses
- Multisport
- Medical care
- Discount in zooplus shop
- Flexible working hours

Did we make you curious?

Then please send us your application - resume, motivation letter and indication of your
desired salary and possible starting date - in English to
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First Line Support Engineer
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