1st Line Support Engineer with German

Miejsce pracy: Kraków
Region: Małopolskie
About us

• Leader in digital services with 100,000 employees in 72 countries
• Provider of IT infrastructure management services, systems integration, outsourcing and IT consulting
• Official global IT partner of the Olympic and Paralympic Games
• Awarded with the Great Place to Work certificate for four times
• Almost 5000 people employed in 9 cities: Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow, Torun, Gdansk, Rzeszow, Lodz

Primary Responsibilities:

• Troubleshoots various hardware, software, and network operating problems via the phone, email, chat and remote control tools, and involves technical resources to ensure resolution.
• Applies understanding and knowledge of information systems products and services to assist users.
• Identifies, investigates and documents user questions and problems as well as isolating and resolving information systems problems.
• Coordinates referrals to appropriate technical, professional, or service personnel.
• Receives and prioritizes issues and forwards using appropriate escalation procedures.
• All other duties as assigned.

Requirements:

• Fluent German (min.C1) English (min. B1)
• Basic knowledge of Windows, MS Office
• Interest in IT and willingness to learn
• Teamwork skills
• Responsibility
• Communicativeness
• The accuracy and commitment to work
• The ability to act swiftly and make decisions
• Good organization of work
• Willingness to work on various shifts between 7am-8pm Monday-Friday and bank holidays
• TOEIC certification would be a plus

We offer:

• stable employment
• attractive salary
• participation in interesting project
• work in international environment
• contact with the latest IT technology
• training and development programs
• study of foreign languages
• unlimited access to e-learning
• private medical care
• additional life insurance
• subsidy for commuting
• MyBenefit System (e.g. Multisport)
Aplikuj na stanowisko:
1st Line Support Engineer with German
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